Privacy Policy

Our Privacy Policy

Last updated: April 2025

1. Introduction

Wax Digger is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our website.

2. What information we collect

We may collect and store the following types of information:

• Your name, email address and contact details when you place an order or sign up to our mailing list
• Delivery address and billing details
• Order history and product preferences
• Technical data such as IP address, browser type, and how you interact with our website

3. How we use your information

We use your personal data to:

• Process and deliver your orders
• Communicate with you about your purchases or account
• Send you marketing updates if you’ve opted in
• Improve our website and customer experience

4. Marketing

If you’ve opted in to our newsletter, we may send occasional emails about new stock, offers, or mixes. You can unsubscribe at any time using the link in the email or by contacting us directly.

5. Cookies

We use cookies and similar technologies to enhance your experience, track site performance, and personalise content. You can manage cookie preferences via your browser settings.

6. Third-party services

We may share necessary data with trusted third parties who help us operate our site, such as payment processors, delivery companies, and email marketing platforms. We never sell your data.

7. Your rights under GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

8. Data storage and security

We store your data securely and only for as long as necessary to fulfil your order, comply with legal obligations, or provide support. We use encrypted connections and secure systems to keep your data safe.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, you can reach us at [email protected].