Privacy Policy
Introduction
Waxdigger is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
Information We Collect
We collect information you provide directly, including:
- Name and contact details when you create an account or place an order
- Delivery address for shipping your orders
- Payment information processed securely through our payment provider
- Communications you send to us
We also automatically collect certain information when you visit our website, including your IP address, browser type, and pages visited. This helps us improve our service.
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Improve our website and services
- Send you updates about new stock and offers (if you opt in)
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We only share your data with:
- Delivery partners to ship your orders
- Payment processors to handle transactions securely
- Service providers who help us operate our website
All third parties are contractually obligated to protect your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or destruction. Payment information is handled securely and we do not store full card details.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
- Withdraw consent at any time
To exercise these rights, please contact us.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations. Order records are kept for accounting and legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.
Contact
For any questions about this Privacy Policy or your personal data, please contact us through our website.